The "Citizen" portal provides different services to the "My Westminster" portal, so you need to register for them separately. (Ensure you have actually registered for the Citizen portal before requesting a password reset.)Citizen Portal-access awards or make payments for LA services such as: Council Tax, Housing Benefit and Council Tax Support, Landlord and Business Rates.Incomplete Housing Benefit/Council Tax, Council Tax or Business Rates Forms- To resume the forms you require the unique LGS reference and password. Link to return to the incomplete form: https://revenuesbenefits.westminster.gov.uk/doitonline.htmlNB. When a form is successfully submitted it is no longer editable. For mistakes or new circumstances please complete a new form. To submit further supporting evidence use the "Upload additional evidence documents" option from the "Quick actions - apply and pay" link on Westminster.gov.uk/go-onlineTo make a payment/advise of a change to your Council Tax A/C use link: https://www.westminster.gov.uk/pay-ctaxMyWestminster Portal- allows you to report issues/faults with recycling/rubbish, streets and pavements, health, safety and housing etc. Use link https://report.westminster.gov.uk/auth to sign in. For forgotten passwords follow the instructions to request a verification code.